Associate Director, Technical Architecture

Overview

Associate Director, Technical Architecture role within the Data Insights and Visualization team, focused on network observability and AI, based at MSD's Hyderabad Technology Centre. The role combines business intelligence, telemetry visualization and modern AI to turn network data into actionable insights.

What you'll do

• Architect unified dashboard platforms that convert complex telemetry into simplified, AI-driven visual scores for leadership and operational teams.
• Design, build and deliver end-to-end telemetry analytics and interactive dashboards that combine network flow, metrics, logs, traces, and business context to reduce time-to-insight and time-to-resolution.
• Design, build and deliver high-throughput telemetry pipelines that correlate multi-vendor syslog, SNMP, streaming telemetry, and VPC flow logs into cohesive telemetry lakes.
• Develop agentic AI agents and AIOps components that continuously analyze streaming telemetry to detect anomalies, and surface proactive recommendations to stakeholders.
• Embed AI-driven insights into visualizations and web applications so executives, product leaders, SREs and network engineers receive role-appropriate, actionable views.
• Build reusable visualization components, templates, and libraries to support routers, switches, firewalls, wireless, SD-WAN, and core application observability.
• Contribute to telemetry data quality improvement, and performance measurement initiatives for critical network components.
• Provide technical mentoring and project leadership to local peers.

What you'll need

• Strong communicator who can translate technical analysis into clear, concise presentations for peers, managers, and executives.
• Strategic architectural mindset with deep technical expertise in multi-source correlation, and a proven track record of mentoring engineering teams on pipeline construction.
• Collaborative team player able to coordinate cross-functional work and deliver on time.
• Exposure to large global network infrastructures (routers, switches, LAN, SD-WAN, firewalls, wireless).
• 6+ years leading network monitoring, network telemetry, or network observability project using tools such as LogicMonitor, Thousand Eyes, Big Panda, Dynatrace, NetBrain, Grafana Cloud, Zscaler ZDX, or similar.
• Subject expertise and experience working as primary contributor on projects with Large Language Models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG) frameworks, or building conversational interfaces (chatbots) that translate user intent into structured queries (SQL, API calls, or platform-specific query languages).
• 6+ years architecting enterprise-scale network monitoring or observability architectures, integrating network telemetry platforms with IT Service Management (ServiceNow API) and incident correlation engines.
• 6+ years building observability and data normalization across complex telemetry types (logs, metrics, traces, flows) and proactive alerting/AIOps integration.
• 8+ years developing complex multi-source data pipelines using data engineering tools such as Dataiku, Databricks.
• Proven experience building actionable dashboards and role-based views for executives, product owners, and engineers.
• Experience embedding visualizations in web applications and building reusable visualization components.
• Proficiency with one or more general-purpose programming languages and web frameworks: JavaScript (React/Vue), Python (Django/Flask), Java, or similar.
• 4-year college degree majoring in Computer Science, Telecommunications, Business Intelligence, or similar.

Nice to have

• Engineer or specialist level developer certifications (AWS, Python, SQL) or equivalent hands-on experience.
• Familiarity integrating agents with ITSM/incident platforms (ServiceNow or similar) and network automation tools (Ansible, or similar).

Details

• Location: Hyderabad (Hitec City Raidurg), India.
• Employee status: Regular.
• Relocation: Domestic.
• Visa sponsorship: No.
• Travel: No travel required.
• Flexible work arrangement: Hybrid.