Associate Financial Analyst I

Overview

Pricing & Support Associate in the Distributor Finance organization, part of the North America Pricing & Support team, supporting Ecolab's distributor network, field sales organization, and cross-functional business partners.

What you'll do

• Manage end-to-end ticket resolution through ServiceNow for distributor and field sales support activities across North America.
• Serve as a primary point of contact for distributor partners, sales representatives, and internal stakeholders regarding support-related requests.
• Handle inbound and outbound communications through shared support mailboxes and ticketing systems.
• Resolve inquiries related to account alignments and maintenance, customer agreement eligibility, sales territory and ownership corrections, missing sales investigations, sales split setup and maintenance, distributor disputes and inquiries, and data corrections and transactional support activities.
• Ensure requests are completed accurately, professionally, and within established service level agreements (SLAs).
• Collaborate closely with Sales, Marketing, Division Finance, Distributor Credit, Customer Service, and other Distributor Finance teams.
• Address escalated issues from distributor partners and internal stakeholders while ensuring timely and effective resolution.
• Build strong working relationships with North America business partners and maintain a customer-centric approach.
• Perform sales corrections, reconciliations, and data validations to ensure accuracy and integrity of financial information.
• Support compliance with internal controls, SOX requirements, audit standards, and company policies.
• Identify process gaps and proactively recommend corrective actions.
• Participate in process improvement, automation, digital transformation, and standardization initiatives.
• Generate operational reports, business insights, KPI dashboards, and performance metrics for leadership review.
• Support Lean and continuous improvement initiatives that improve productivity, quality, and customer experience.
• Create, update, and maintain standard operating procedures (SOPs), desktop procedures, and process documentation.
• Support knowledge management activities to drive process consistency and business continuity.
• Participate in training, cross-training, and capability-building initiatives across the team.

What you'll need

• Bachelor's degree in Finance, Accounting, Commerce, Business Administration, Economics, or a related discipline (MBA, M.Com, B.Com, CA Inter, CMA Inter, Engineering, Science, or equivalent professional qualification).
• 1 to 3 years of relevant experience in Finance Operations, Shared Services / Global Business Services (GBS), Distributor Finance, Accounts Receivable / Accounts Payable, Customer Financial Services, Order-to-Cash (OTC), Procure-to-Pay (P2P), Supply Chain Finance, or Billing, Collections, or related operational finance functions.
• Minimum 1 year of experience working in a Shared Services, GBS, or GCC environment.
• Experience supporting North America business operations.
• Understanding of financial controls, audit requirements, reconciliations, and compliance frameworks.
• Exposure to reporting and analytics tools such as Power BI, Tableau, ThoughtSpot, Business Objects, or similar platforms.
• Strong customer service and stakeholder management orientation.
• Ability to analyze large data sets and derive meaningful business insights.
• Experience driving process improvement, automation, and operational excellence initiatives.
• High degree of ownership, accountability, and attention to detail.
• Ability to work effectively in a global, matrixed, and multicultural environment.
• Strong analytical, problem-solving, and decision-making capabilities.
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience working with ERP platforms such as SAP or equivalent financial systems.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong verbal and written communication skills in English.
• Demonstrated ability to work independently while effectively collaborating across global teams.

Details

• Location: Pune, Maharashtra, India.
• Shift timing: 4:00 PM to 1:00 AM IST.
• Hybrid work model: 3 days office / 2 days remote.
• Company-provided transportation facility.