Associate, Global Service Desk

Overview

The Associate, Global Service Desk works within established procedures of Global IT Change Management, providing advanced support for the remedy system, real-time IT change reviews, reporting, analytics and the end-to-end IT change process.

What you'll do

• Complete IT change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Manage stakeholders
• Track and report issues
• Define and measure success metrics
• Support IT change management at the organizational level
• Manage the IT change portfolio
• Monitor IT change progress end to end across the change life cycle
• Attend to break/fix engagement as required by Situation Management for technology-related problems and issues received from internal and external clients
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

What you'll need

• Intermediate knowledge of change management and IT platforms
• Effective written and verbal communication skills
• Ability to multi-task and meet timelines on deliverables
• Detail-oriented
• Proficient in Microsoft Office

Details

• Works with a moderate degree of supervision
• Location: Pune, Tech Park One, Blk A, 1st & 2nd floors
• Full-time