Associate II, Network & Server Operations

Overview

Act as the primary contact for infrastructure services in Alcon's new Network Operations Center, monitoring, operating and maintaining data center, LAN, WAN, Voice and Video and Public Cloud infrastructure with a focus on resiliency and security, using Cisco and Juniper platforms.

What you'll do

• Monitor network performance and security, identifying and resolving issues in a timely manner.
• Monitor network performance to determine if adjustments are required.
• Process ISP maintenance schedules and coordinate with ISPs/vendors for quick restoration of network service.
• Design, implement and maintain computer networks, including LANs, WANs, wireless networks and Data Center connectivity.
• Work on Voice/Video issues.
• Install and configure network equipment, such as routers, switches, firewalls and wireless access points.
• Protect data, software and hardware by coordinating, planning and implementing in accordance with Alcon's security and compliance environment.
• Conduct regular network audits to ensure compliance with security policies and regulations.
• Collaborate with other IT teams to integrate network systems with servers, storage and applications.
• Develop and maintain network documentation, including network diagrams, configurations and procedures.
• Provide technical support and troubleshooting assistance to end-users and other IT staff.
• Troubleshoot, diagnose and resolve hardware, software and other network issues.
• Stay current with industry trends and emerging technologies to recommend improvements to the network infrastructure.
• Design, configure and test networking hardware and operating systems.
• Participate in service reviews, continual improvement and change management sessions.

What you'll need

• Bachelor's degree in Computer Science, Telecommunications, or IT.
• Good understanding of network devices, routing protocols, LAN/WAN environments and transports, network hardware and distribution facilities.
• Ability to monitor, process ISP maintenance tasks and basic-troubleshoot network devices including WLAN, LAN switching, routers, SDWAN devices, Voice/Video and Cloud operations.
• 2-4+ years of experience monitoring and troubleshooting network devices including WLAN, Wireless, LAN switching, Routers, SDWAN devices, Voice/Video and Cloud operations.
• Knowledge of Cisco and Juniper platforms.
• Basic knowledge of Cloud infrastructure and its troubleshooting.
• Ability to lead and manage a high-performing team of analysts during rotating shifts.
• Service Now experience handling tickets.
• Demonstrated experience working in ITIL environments.
• Excellent English communication skills, both written and verbal.

Nice to have

• Proven ability to work effectively and collaboratively in a complex matrix organization.
• Service Now experience handling tickets and creating reporting.
• Demonstrated ability to drive process improvements and standardization.
• Experience working with telecom providers and supplier support organizations.
• Proven experience as a Network Analyst or similar role.
• Experience with some of the following: Cisco/Juniper products, Network Management solutions, Meraki, ISE and Bluecat DDI.
• Previous experience configuring and troubleshooting LAN environments.

Details

• Work hours: rotational shifts and weekend support, including weekend shifts.
• Cross-cultural awareness and a global mindset are needed.