Associate- Integrated CX Design

Overview

Design customer-centric experiences for PwC clients as part of the Commercial & Service Excellence practice at PwC Acceleration Center India, analyzing customer touchpoints and designing journey maps.

What you'll do

• Understand business requirements and technical limitations, and conduct design research.
• Translate research into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes.
• Design the overall functionality of the product and ensure a great user experience, iterating based on user testing.
• Apply digital experience and technology trends in the market.
• Facilitate the client's product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
• Support experience design deliverables, synthesizing observations, insights and ideas into written deliverables such as personas, journey maps and experience blueprints.
• Develop client-facing deliverables and build client relationships.
• Build quality, trusted and diverse relationships within the firm.

What you'll need

• At least a Bachelor's degree.
• At least 2 years of experience.
• Oral and written proficiency in English.
• Portfolio showing design research and strategic vision for illustrative purposes or past clients, and desktop, mobile and tablet UX work (wireframes, prototypes, user flows, information architectures, etc.), with a link included in your resume.
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
• Extensive experience using UX design best practices, with a deep understanding of mobile-first and responsive design.
• Solid grasp of user-centered design (UCD), planning and conducting design research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• Clear understanding of the importance of user-centered design and design thinking.
• Ability to work effectively in a team setting, including synthesizing abstract ideas into concrete design implications.
• Excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
• Passionate about resolving user pain points through great design.
• Open to receiving feedback and constructive criticism.
• Passionate about all things UX and other areas of design and innovation.
• Research and showcase knowledge of the industry's latest trends and technologies.
• Working knowledge of design tools such as Figma, Adobe XD, Sketch APP.
• Working knowledge of accessibility testing tools and standards for front-end customer facing user experience design.

Nice to have

• Basic knowledge of HTML5, CSS3, and JavaScript.

Details

• Location: Bangalore.
• Travel: up to 40%.