Associate Manager - IOC and Engineering

Overview

The Associate Manager, IOC Engineering leads and mentors IOC analysts and engineers while serving as a hands-on technical contributor. The role drives automation, operational tooling improvements, engineering excellence, infrastructure monitoring, and scalable 24x7 service delivery.

What you'll do

• Manage, mentor, and develop a subset of IOC team members through coaching, performance management, career development planning, and regular feedback.
• Assist in staffing activities including hiring, onboarding, scheduling, and workforce planning.
• Foster a culture of accountability, continuous learning, innovation, and operational excellence.
• Act as a technical mentor and support knowledge-sharing and cross-training efforts.
• Design, develop, enhance, and maintain automation solutions that improve operational efficiency and service reliability.
• Modify and support automation scripts, workflows, and integrations across monitoring and operational platforms.
• Identify opportunities to eliminate manual processes through engineering-driven solutions.
• Build automation frameworks supporting incident response, alert enrichment, reporting, and operational workflows.
• Partner with platform, application, cloud, and infrastructure teams to implement scalable operational tooling.
• Evaluate and introduce technologies and engineering practices that improve IOC effectiveness.
• Act as the primary technical escalation resource for complex operational and engineering issues.
• Provide leadership oversight for 24x7 infrastructure monitoring and event management activities.
• Drive continual service improvement using performance metrics, operational trends, and root cause analysis.
• Improve alert quality, reduce noise, and optimize event correlation and response workflows.
• Ensure adherence to operational processes, service level objectives, and incident management practices.
• Facilitate problem management activities and drive long-term corrective action implementation.
• Support incident reviews and post-incident improvement initiatives.
• Serve as a liaison between IOC, Engineering, SRE, and other technology teams.
• Communicate operational risks, improvement opportunities, and engineering roadmaps to leadership stakeholders.
• Collaborate with business and technology partners to align operational capabilities with organizational objectives.
• Own and enhance operational reporting, dashboards, and service performance metrics.
• Generate trend analysis and executive-level reporting related to incidents, availability, service health, automation effectiveness, and operational performance.
• Reduce administrative and reporting burden through reporting automation and process standardization.
• Support audit, compliance, and governance activities related to operational processes.

What you'll need

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field, or equivalent practical experience.
• 5+ years of experience in Application Operations, IOC, SRE, Platform Operations, or related technical disciplines.
• 2+ years of leadership, supervisory, or team lead experience.
• Strong hands-on experience with scripting and automation technologies such as Python, PowerShell, Bash, or similar.
• Experience developing, troubleshooting, and enhancing operational automation solutions.
• Strong understanding of Linux and Windows environments.
• Experience with monitoring and observability platforms, alert management, and operational tooling.
• Experience working within a 24x7 operational support environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Fluent written and oral communication in English.

Nice to have

• Experience with APIs, workflow orchestration platforms, and systems integration.
• Knowledge of ITIL processes, Incident Management, Problem Management, and Change Management.
• Exposure to DevOps, Site Reliability Engineering (SRE), and Continuous Improvement methodologies.
• Experience building dashboards, operational reporting, and performance metrics.

Details

• Location: Bangalore, India.
• Hybrid work opportunities.
• Supports 24x7 infrastructure monitoring and event management activities.