Associate Technical Support Consultant

Overview

Associate Technical Support Consultant providing application/product support and monitoring automation runs, with support ticketing and client onboarding assistance.

What you'll do

• Interact professionally with internal stakeholders, support staff, and engineers.
• Monitor automations using Automation Anywhere Control Room and UiPath Orchestrator; respond to errors, exceptions, and performance issues.
• Restart or re-trigger bots as needed and escalate critical issues to the development team.
• Update configuration files to support bot scaling.
• Assist with bot scheduling in Control Room and validate post-deployment execution.
• Raise support tickets in Jira and ServiceNow.
• Proactively review and respond to emails to address issues or de-escalate.
• Assist with new client onboarding.

What you'll need

• 1–3 years of experience.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills and ability to troubleshoot.
• Basic understanding of Windows Servers.
• Exposure to interaction with international clients (US preferred).

Nice to have

• Familiarity with the US healthcare industry and terminology.
• Automation platforms experience for RPA operations support (UiPath/Automation Anywhere preferred).

Details

• Work location: Pune (work from office).