Business Insights Partner

Overview

Business Insights Partner within the Store Insights team in Store Operations, using data, analytics, and process improvement methodologies to simplify store operations, improve processes, and enhance the Store Team Member experience.

What you'll do

• Analyse operational data to uncover trends, patterns, and emerging issues.
• Identify performance gaps and key drivers, and deliver actionable insights that improve business outcomes and the Store Team Member experience.
• Develop and maintain dashboards, scorecards, KPIs, and reporting to monitor business performance and identify opportunities.
• Translate data into meaningful insights that support business decisions.
• Partner closely with Store Operations, Product, Data, Engineering, and Enterprise teams to identify process gaps and define improvement opportunities.
• Apply structured problem-solving and root-cause analysis to identify drivers of operational issues and develop scalable and sustainable solutions.
• Lead process mapping and working sessions with business partners to understand current-state workflows, identify pain points, and recommend optimized future-state processes.
• Identify opportunities to simplify, standardize, and automate reporting and operational processes to improve efficiency and reduce manual effort.
• Support the testing and validation of AI-based automation tool migrations to ensure accuracy, functionality, and seamless transition of existing processes.
• Design and document process maps, Standard Operating Procedures (SOPs), business requirements, and user stories to support process improvements and implementation.
• Establish and monitor performance measures to evaluate the effectiveness of process changes and quantify business impact.
• Translate analytical findings and operational insights into clear, actionable recommendations and compelling visualizations for business partners and leadership.

What you'll need

• Graduate with 4–6 years of relevant experience, or MBA with 2–4 years of relevant experience, or equivalent experience.
• 2+ years of experience in data analysis, reporting, business intelligence, or related analytical roles.
• Relevant business knowledge and understanding of Retail and Store Operations.
• Strong data analysis and visualization skills using SQL and Power BI/Tableau, with advanced knowledge of Microsoft Excel.
• Knowledge of process improvement, process mapping, root-cause analysis, and workflow optimization.
• Ability to define business problems, analyse data, establish facts, identify root causes, and develop actionable recommendations.
• Working knowledge of statistical concepts and analytical techniques.
• Strong critical thinking and structured problem-solving skills.
• Strong stakeholder management and collaboration skills with the ability to work effectively across Business, Product, Data, and Engineering teams.
• Strong verbal and written communication skills with the ability to clearly communicate insights, findings, and process recommendations.

Nice to have

• Exposure to Python and Generative AI (GenAI) tools for analytics, automation, and productivity.