Client Onboard Analyst 1

Overview

Trainee role in Citi's Institutional Client Onboarding team, processing client account set-up and maintenance requests while building knowledge of procedures, systems and banking regulations.

What you'll do

• Process client requests related to system set-up, including signatory updates and documentation lodgment.
• Co-operate with internal partners to perform systems maintenance based on account opening and maintenance documentation.
• Provide responses to client and internal inquiries.
• Prepare documentation for archiving.
• Apply the bank's regulations while processing requests.
• Stay up to date with current procedures, internal rules and external regulations, and document operational procedure updates.
• Process client instructions with the highest accuracy and effectiveness, meeting deadlines.
• Verify and authorize data entered in the systems.
• Deal with all queries efficiently and in a timely manner.
• Escalate urgent and risk issues through the appropriate channels.
• Co-operate with and support other teams or employees on supervisor's instruction, including possible movement to another team or process.
• Perform other tasks instructed by supervisors, such as participating in trainings, projects, conference calls and systems testing.
• Ensure high client satisfaction through strong product, process and client knowledge.
• Identify and suggest process improvements, and assist in implementing validated improvements.
• Support the Manager with the quality assurance process.
• Perform within departmental procedures and compliance standards to minimize losses.
• Coordinate projects around internal processes.
• Participate in user acceptance testing of new systems.
• Assess risk in business decisions, driving compliance with laws, rules, regulations and Policy, and escalating and reporting control issues with transparency.

What you'll need

• Bachelor's/University degree or equivalent experience.
• Knowledge of bank products in the scope of opening and maintaining bank accounts.
• Customer communication experience (internal/external).
• Knowledge of finance and banking.
• Flexibility, team spirit and loyalty.
• High attention to detail.
• Good PC skills (Excel, Word).
• Fluent written and spoken English.
• Ability to work under pressure and meet deadlines.

Nice to have

• Previous experience in financial services.

Details

• Location: Mumbai, Maharashtra, India.
• Time type: Full time.