Clinical Application Specialist

Overview

Clinical Application Specialist role supporting healthcare providers in using Philips' clinical applications and technologies through training, support and workflow improvement, working under direct supervision.

What you'll do

• Adapt clinical training programs to meet the diverse needs of healthcare providers, ensuring effective utilization of Philips' clinical applications and technologies, working under direct supervision.
• Assess the training needs of healthcare professionals and develop customized training plans, instructional materials, and user guides to address specific gaps and requirements.
• Adhere to clinical protocols and operational policies, maintaining compliance with industry standards and regulatory requirements during all training and application activities.
• Analyze all relevant clinical workflows and processes to identify opportunities for improvement, optimizing the use of Philips' clinical applications in various healthcare settings.
• Build strong relationships with clinical staff and stakeholders, fostering trust and collaboration to ensure successful implementation and ongoing use of Philips' applications.
• Communicate complex clinical and technical information clearly and effectively to healthcare professionals, ensuring they fully understand and can apply the functionalities of Philips' applications.
• Conduct in-depth training sessions and workshops for healthcare professionals, both on-site and remotely, to ensure comprehensive understanding and proficient use of clinical applications.
• Deliver ongoing support and troubleshooting assistance to healthcare professionals, addressing complex queries and resolving technical issues to maintain high levels of user satisfaction.
• Develop stable working relationships with internal teams and external customers, exchanging valuable information and insights to improve the overall user experience and ensure effective communication and coordination of efforts.
• Document all customer interactions, training sessions, and support activities accurately, maintaining detailed records to track progress and identify areas for improvement.

What you'll need

• Minimum required education: High School Diploma/Vocational education OR Bachelor's Degree in Business Administration, Marketing, Sales Management or equivalent.
• Minimum 3+ years of experience in Patient Monitoring.
• Experience in Presales Demonstration, Escalation management, customer relations.

Details

• Location: Bangalore (Deccan).
• Training delivered on-site and remotely.
• Office-based teams work in-person at least 3 days per week; onsite roles require full-time presence in company facilities; field roles are generally performed at customer or supplier locations.