Cloud System Administrator

Overview

Hands-on Cloud Systems Engineer on ClearDATA's Professional Services team, providing frontline cloud operations support and technical implementation across AWS, Azure, and GCP environments for healthcare managed services.

What you'll do

• Continuously monitor system health, network, and performance tooling across the ClearDATA Secure Cloud, validating alerts and sorting incoming tickets by type and urgency.
• Serve as the first point of contact for customers hosting systems on the ClearDATA Secure Cloud, resolving common requests such as access issues, account changes, and low-risk fixes using established runbooks and procedures.
• Investigate and resolve incidents that go beyond standard runbooks, digging into logs and performance metrics to diagnose complex issues and restore service quickly.
• Author, test, and carry out approved infrastructure change requests, verifying each change so updates do not introduce new problems or downtime.
• Tune monitoring and alerting to improve signal-to-noise, and implement and maintain Infrastructure as Code (IaC) solutions using tools like Terraform or native cloud templates.
• Ensure all cloud deployments strictly follow healthcare compliance frameworks and internal security standards.
• Maintain clear ticket records and technical documentation, contribute to and update runbooks and SOPs, and participate in shift handoffs.

What you'll need

• 5+ years of hands-on cloud engineering or systems administration experience, with comfort working from runbooks and SOPs as well as troubleshooting independently when an issue falls outside them.
• Solid, practical knowledge of at least one major public cloud (AWS, Azure, or GCP), with a willingness to learn and troubleshoot across all three as used within the ClearDATA Secure Cloud platform.
• Strong background in core IT operations, including networking, identity and access management, and operating system administration for both Linux and Windows.
• Working proficiency in scripting (such as Python, Bash, or PowerShell) and an interest in building infrastructure automation.
• Proven ability to communicate clearly and patiently with customers, providing timely updates and a positive frontline support experience during technical issues.
• Excellent communication skills (written and verbal), ability to work independently, and critical thinking.

Nice to have

• Professional level certifications in AWS, Azure, or GCP.

Details

• Work mode: Remote.
• Location: Mumbai - Remote.
• Shift timings: Monday to Friday, 24-hour shift window (any 9-hour shift).