Collaboration Services Specialist

Overview

Collaboration Services Specialist providing advanced L3/L4 operational support for SharePoint Online, Microsoft Teams and in-scope third-party content platforms, focused on service stability, platform hygiene and resolution of complex escalations.

What you'll do

• Provide advanced L3/L4 operational support for SharePoint Online, Microsoft Teams, and in-scope third-party content platforms, with a focus on service stability, platform hygiene, and timely resolution of complex escalations.
• Support site and workspace provisioning, configuration, permissions, information architecture, access models, naming standards, and lifecycle governance across enterprise collaboration services.
• Identify and remediate orphaned sites, inactive or stale workspaces, excessive permissions, and permission inheritance issues, partnering with Security and Compliance teams to address findings and reduce collaboration risk.
• Execute content and collaboration migrations, tenant-to-tenant transitions, restructures, consolidations, and large-scale cleanup initiatives, including merger and acquisition activities when required.
• Drive continuous improvement through lifecycle tooling, automation, usage reporting, runbooks, end-user guidance, root cause analysis, and shift-left improvements that reduce ticket volume and increase L1/L2 resolution and self-service.

What you'll need

• Bachelor's Degree or higher AND 5+ years of experience supporting Microsoft 365 collaboration, SharePoint Online, Microsoft Teams, or enterprise content platforms.
• 5+ years of experience supporting SharePoint Online and Microsoft Teams in an enterprise production environment.
• 5+ years of experience with collaboration governance, information architecture, permissions, access reviews, and site or workspace lifecycle management.
• Experience supporting content or collaboration platform migrations, tenant transitions, restructures, consolidations, or enterprise change initiatives.
• Experience working within L2/L3 or L4 incident, escalation, and production support environments, including root cause analysis and preventative actions.

Nice to have

• Hands-on experience with SharePoint Online and Microsoft Teams administration, including site provisioning, configuration, permissions, governance, and lifecycle controls.
• Experience with lifecycle management platforms such as Orchestry, including workspace reviews, renewals, archival, cleanup, and ownership management.
• Experience identifying and remediating orphaned sites, stale workspaces, excessive permissions, and permission inheritance issues.
• Exposure to third-party enterprise content platforms such as Box or ShareFile, including administration, governance, or migration support.
• Experience using PowerShell, Microsoft Graph, reporting, or automation capabilities to improve platform hygiene and operational efficiency.
• Strong troubleshooting, stakeholder communication, incident ownership, cross-team collaboration, documentation, and continuous improvement skills.

Details

• Work location: Bangalore, hybrid.
• Travel: may include up to 10% domestic/international.