Consultant, Issues Management - Bangalore (Multiple Posts)

Overview

The Issues Management Consultant sits in the First Line of Defense within the Risk Management Control team, working with Control and Practice Managers to execute issue management best practices and administration in the GRC system.

What you'll do

• Deliver best in class administration of issue management, from identification and input into the GRC system through ongoing monitoring and reporting, to ensure the BU Control team aligns to program requirements.
• Escalate risk and control related matters to the practice control manager and IPMT team.
• Participate in the RCSA (Risk & Control Self-Assessment), risk control testing, self-identified issue identification and other activities for Risk Management business units, ensuring issues, risks, controls and other data are appropriately triaged, identified and captured in the GRC system.
• Facilitate control program governance, metrics and reporting requirements for Risk Management, as required and requested.
• Following the evaluation of incidents and operational losses, assist in analysing trends, root causes and corrective actions, and transform resultant issues into the GRC system.
• Participate with control project deliverables, as assigned, to implement enhanced controls and efficiency enhancements.
• Assist by conducting periodic reviews of practice specific policies and standards to ensure adequate procedures are in place, follow organizational standards, mitigate risk and meet known regulatory requirements.
• Other duties as assigned.

What you'll need

• Experience with Governance, Risks and Compliance (GRC) tools.
• Critical thinker with strong organizational and problem-solving abilities, able to organize and manage people and resources, prioritize issues and respond to senior management and key stakeholders.
• Strong written and oral communication skills, with the ability to communicate complex topics simply and concisely.
• Ability to engage a diverse set of stakeholders, build long-term relationships and create a collaborative and approachable environment.
• Ability to think strategically, execute with precision and prioritize in a fast-paced environment.
• Ability to work with minimal manager oversight, as well as collaborate with others.
• Experience using Microsoft 365 packages (Outlook, Excel, PowerPoint, Visio, Power BI) and SharePoint.

Nice to have

• Experience with ServiceNow IRM.
• Relevant experience or expertise in banking or a similar regulated organization, specializing in risk/control roles such as risk management, control, governance, audit, compliance or testing.
• Bachelor's degree in business administration, management, or a related field.

Details

• Location: Bangalore, India.
• Shift timing: 1:30PM to 10:30PM IST.