Core Banking AVP Service Engg (Support & Devops)

Overview

Lead end-to-end application support, automation and reliability engineering for core banking platforms at Barclays TESCO Bank, combining infrastructure build work, incident management and people leadership at Assistant Vice President level.

What you'll do

• Build, deliver and maintain high-quality infrastructure solutions that meet business requirements for reliability, performance, availability and ease of use.
• Monitor IT infrastructure and system performance to identify, address and resolve potential issues, vulnerabilities or outages, using data to drive down mean time to resolution.
• Develop and implement automated tasks and processes using software scripting and coding to improve efficiency and reduce manual intervention.
• Implement secure configuration and measures to protect hardware, software and data against cyber-attacks, vulnerabilities and unauthorised access.
• Collaborate cross-functionally with product managers, architects and engineers to define infrastructure requirements and ensure integration with business objectives.
• Provide end-to-end L2/L3 support for core banking applications, ensuring adherence to service level agreements and operational KPIs.
• Proactively monitor system health, manage incidents and service requests, and ensure high availability of business-critical services.
• Lead implementation of end-to-end CI/CD automation using GitLab, Jenkins and Nexus to reduce manual effort and improve deployment consistency, security and release efficiency.
• Troubleshoot workloads, optimise cluster performance and design and maintain Helm charts across containerised environments.
• Support ongoing maintenance activities including defect resolution, patching and platform upgrades, and drive continuous improvement in stability, performance and scalability.
• Manage application changes through the Barclays change governance framework and support releases with minimal disruption to production services.
• Lead incident triage, perform root cause analysis, implement permanent fixes and contribute to problem management to reduce recurring incidents.
• Work with business users, development teams and infrastructure partners to manage demand, prioritise enhancements and support the application backlog.
• Identify opportunities to streamline processes, automate repetitive tasks and implement best practices to improve operational efficiency and user experience.
• Ensure compliance with internal policies, regulatory requirements and audit standards, supporting controls monitoring, incident reporting and documentation.
• Collaborate with infrastructure, database and middleware teams on environment management, capacity planning and performance tuning.
• Support disaster recovery planning, failover testing and continuity processes to minimise disruption to critical banking services.
• Lead and coach a team, set objectives, appraise performance and determine reward outcomes.

What you'll need

• Experience in application support and service delivery for core banking or financial systems.
• Hands-on proficiency in containerisation, including Docker and Kubernetes/EKS.
• Technical skills in AWS, GitLab, Jenkins, Terraform, Ansible, Kubernetes, Nexus, Python or PowerShell or any scripting language, and Windows/RHEL.
• Strong understanding of ITIL practices (Incident, Problem, Change Management).
• Experience working within regulated financial services environments.
• Ability to manage competing priorities in a high-pressure production support environment.
• Effective communication and stakeholder management skills.

Nice to have

• Datadog.
• Snyk or SonarQube.
• ServiceNow, JIRA or Confluence.
• Java.
• Safe Agile.
• Knowledge of the Fiserv suite of applications.

Details

• Based in the Bengaluru office.