Credit Card Claims Workflow Coordinator

Overview

Provides day-to-day coordination and operational support to ensure customer credit card claims are processed accurately, timely, and in compliance with regulatory and internal policy requirements.

What you'll do

• Manage workflow distribution and monitor case levels.
• Partner with Claims Processors to address exceptions, resolve issues, and maintain productivity, quality, and service standards.
• Help other team members and identify performance and knowledge gaps.
• Analyze operational trends and promote process improvements.
• Help drive a positive customer experience.

What you'll need

• High school diploma or equivalent.
• Four to five years or more of operations services related work experience.
• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements.
• Proven commitment to high quality customer service.
• Ability to work well with external and internal customers.
• Good time management skills to maximize production and execution of tasks in a fast-paced environment.
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide.
• Physical requirements could be standing or sitting for extended periods of time, and repetitive motions.
• Ability to identify, analyze and resolve exceptions through data interpretation.
• Strong PC skills.
• Good verbal and written communication skills.

Details

• Location: Chennai, India.
• Works from a U.S. Bank location 5 days per week.