CST Technical Support

Overview

Provide expert technical support for digital control and building automation systems, troubleshooting issues, delivering solutions, documenting activities and escalating critical problems while keeping customers satisfied.

What you'll do

• Provide technical support and troubleshooting for digital control and building automation systems.
• Diagnose, resolve, and document technical issues in a timely and professional manner.
• Deliver effective solutions for diverse technical problems related to system applications, controls, and automation technologies.
• Escalate complex or unresolved issues to higher-level technical teams as necessary.
• Manage customer complaints, inquiries, and service requests while ensuring a positive customer experience.
• Support system commissioning, configuration, and maintenance activities when required.
• Collaborate with internal teams to identify root causes and implement corrective actions.
• Maintain accurate records of support cases, resolutions, and technical documentation.
• Ensure compliance with company standards, quality requirements, and safety practices.

What you'll need

• Bachelor's degree in Engineering (Electrical, Electronics, Instrumentation, Automation, Mechanical) or an equivalent combination of education and experience.
• Minimum 3 years of experience in technical support, building automation systems (BAS), HVAC controls, or digital control systems.
• Strong understanding of building automation, HVAC controls, and control system architectures.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Nice to have

• Knowledge of communication protocols such as BACnet, Modbus, or LonWorks.
• Experience with Building Management Systems (BMS) and Energy Management Systems (EMS).
• Familiarity with field devices, sensors, controllers, and automation software.
• Ability to analyze technical data and recommend practical solutions.
• Strong documentation and reporting skills.