Customer Care Executive

About the Job

We are hiring a Customer Care Executive for a Full-time role with OnSite work arrangement. In this position, you will be the first point of contact for customers, ensuring smooth communication, timely issue resolution, and a positive customer experience. You will manage inbound and outbound interactions, support customers with product/service queries, and contribute to customer engagement through professional handling of calls and follow-ups. Strong command of English and Hindi and basic computer proficiency will help you maintain accurate records and deliver consistent service with a polite, confident approach.

Roles & Responsibilities

• Handle inbound and outbound customer calls with empathy, clarity, and professionalism.
• Provide customer support by understanding issues, offering solutions, and escalating when required.
• Assist customers through the complaint resolution and query-handling process while maintaining service quality.
• Engage customers effectively by using communication skills and protocols to build trust and rapport.
• Maintain accurate notes and customer follow-ups using basic computer tools and systems.
• Support customer satisfaction by ensuring timely updates, confirmations, and closure of concerns.
• Where applicable, participate in inbound/outbound sales calls using convincing and negotiation skills.

Required Skills & Qualifications

• Excellent Communication and Interpersonal Skills with strong customer engagement.
• Proficiency in fluency in English and English and Hindi (V4 communication: Average or Above Average).
• Proven customer service mindset with the ability to deliver consistent customer care.
• Strong command of Customer care principles and professional call etiquette.
• Basic computer proficiency to update information and support day-to-day operations.
• Ability to manage conversations with COMMUNICATION discipline and protocol adherence.
• Good Convincing Skills and Negotiation Skills for handling objections and guiding next steps.
• Comfort working as a Customer care executive in a fast-paced, customer-first environment.