Customer Contact Comms Senior Analyst - Voice

Overview

Customer Contact Comms Senior Analyst (Voice) within Accenture's Customer Support vertical, managing customer queries, escalations and complaints and delivering resolutions.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers and give the best resolutions.
• Close faults and complaints within SLAs.
• Analyze and solve increasingly complex problems.
• Work with minimal instruction on daily tasks and moderate instruction on new assignments.
• Act as an individual contributor and/or oversee a small work effort or team.

What you'll need

• Any graduation.
• 5 to 8 years of experience.
• Primary skill: Customer Communications (P5).

Nice to have

• Good in email and chat processes.
• Good typing skills.

Details

• Location: Gurugram.
• May require working in rotational shifts.