Customer Engineer, APAC

Overview

Customer Engineer, APAC at Cresta, delivering AI solutions to enterprise contact centers across the Asia-Pacific region.

What you'll do

• Execute integration designs and project plans with Implementation Managers, Solution Architects, and other stakeholders.
• Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.
• Integrate Cresta with enterprise contact center voice, chat, and digital platforms.
• Test, troubleshoot, deploy, and maintain Cresta products and customer integrations.
• Triage and resolve technical issues with Customer Success Managers and collaborate with Engineering as needed.
• Manage multiple customer projects and technical workstreams in parallel.

What you'll need

• Hands-on experience in Go, Python, and/or JavaScript.
• Experience using APIs and SDKs to build integrations and solutions.
• Experience with AWS and Git.
• Troubleshooting ability across applications, APIs, cloud infrastructure, and third-party systems.
• Strong communication skills to translate complex technical concepts for different audiences.
• Ability to work with enterprise customers and complex technical environments.

Details

• Location: Australia (Remote).