Customer Experience Consultant

Overview

Support customer experience and administrative operations by executing standardized technical, administrative, and operational activities accurately and efficiently, within defined guidelines.

What you'll do

• Manage customer experience activities, including customer channel management, case management, onboarding, and relationship management.
• Handle customer queries, requests, and cases, ensuring timely and accurate resolution.
• Support customer onboarding activities and maintain effective customer relationships.
• Support contract and dispute management activities in accordance with established processes and guidelines.
• Execute standardized administrative, technical, and operational activities to support business operations.
• Follow established work routines, methods, and procedures to ensure consistent and accurate service delivery.
• Manage assigned tasks independently within defined scope, processes, and guidelines.
• Apply job-related knowledge and practical skills to execute specialized operational activities.
• Identify and resolve routine issues within established processes and escalate non-routine matters to experienced colleagues or supervisors.
• Maintain accurate records, documentation, and information related to customer and operational activities.
• Coordinate with internal stakeholders to ensure timely completion of assigned activities and effective customer service.
• Support process improvements and adapt to changes in procedures, systems, and operational requirements.
• Ensure accuracy, quality, and compliance across assigned customer experience and administrative activities.

What you'll need

• Bachelor's degree in Business Administration, Commerce, Operations, or a related discipline.
• Relevant experience in Customer Experience, Customer Service, Administration, Operations, or a related field.
• Basic understanding of customer service and administrative processes.
• Knowledge of standardized work routines, methods, and procedures.
• Good attention to detail and accuracy.
• Ability to work independently within defined guidelines and processes.
• Good communication, interpersonal, and stakeholder management skills.
• Ability to identify routine and non-routine issues and escalate appropriately.
• Willingness to learn and develop job-specific technical and operational knowledge.
• Basic proficiency in MS Office applications, particularly Excel.

Details

• Shift timings: Night, 5:30 PM to 2:30 AM.
• Location: Airoli, India.