Customer Experience Consultant
A.P. Moller - Maersk
NewPosted todayLOCATION
Mumbai · Onsite
EXPERIENCE
2+ Years
TYPE
FullTime
SKILLS REQUIRED
Customer serviceCase ManagementCustomer Relationship ManagementDispute Management
Job description
Overview
Customer Experience Consultant role in APM Terminals at Maersk, providing services to customers once they are onboarded in the Maersk environment.
What you'll do
- Manage customer channels.
- Handle customer cases through case management.
- Support customer onboarding and relationship management.
- Manage contracts and disputes.
- Perform other related customer experience activities.
What you'll need
- Any graduate degree.
- At least 2 years of experience in customer service (voice process) in the shipping and logistics industry.
- Good communication skills.
- Good presentation skills.
Details
- Location: Mumbai, India (400079).
- Flexible working arrangements are offered.
Read the full description and apply on the company’s own careers page.
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Customer Experience Consultant
