Customer Experience Consultant

Overview

Customer Experience role providing services to customers once they are onboarded in the Maersk environment, performing routine, well-defined tasks under close supervision.

What you'll do

• Support customer channel management.
• Handle case management.
• Assist with customer onboarding and relationship management.
• Support contract and dispute management.
• Perform other activities as needed (not limited to the above).

Details

• Works under close supervision with highly specific tasks of limited scope and responsibility.
• Follows well-defined processes and procedures with readily available instructions.
• Little or no prior work experience within the functional area is required; not expected to exercise independent judgment.