Customer Relationship Executive

About the Job

We are hiring a Customer Relationship Executive cum Front Desk Executive for a Full-time role with OnSite work arrangement. In this client-facing position, you will be the first point of contact for visitors and a key support function for maintaining positive relationships with clients and stakeholders. You will manage front-desk operations, respond to inquiries with professionalism, and coordinate communication to ensure smooth day-to-day operations—especially in the context of NGO operations. If you enjoy interacting with people, organizing tasks efficiently, and supporting mission-driven work, this role is a great fit.

Roles & Responsibilities

• Handle front desk reception, welcome visitors, and ensure a positive experience from entry to resolution.
• Manage customer relationship management activities, including follow-ups, query tracking, and maintaining accurate records of interactions.
• Respond to client and stakeholder queries via email communication and phone/visitor conversations in a timely manner.
• Coordinate with internal teams to address requests and ensure issues are resolved or escalated appropriately.
• Support NGO operations by assisting with coordination tasks, documentation, and stakeholder communication needs.
• Prepare and update routine reports and trackers using MS Office, maintaining data quality and confidentiality.
• Maintain an organized reception area and ensure office readiness for daily operations.
• Uphold professional communication standards and represent the organization with empathy and integrity.

Required Skills & Qualifications

• Proven experience in a client-facing role such as front desk, customer support, or relationship management (minimum 2 years preferred).
• Strong customer relationship management skills with a focus on service excellence and follow-through.
• Experience in front desk reception and handling visitor flow with calm professionalism.
• Excellent command of email communication, including drafting clear and courteous responses.
• Proficiency in MS Office (Word, Excel, and basic reporting/tracking).
• Understanding or exposure to NGO operations and stakeholder-oriented communication.
• Strong interpersonal skills, attention to detail, and the ability to manage multiple requests simultaneously.
• Professional attitude, confidentiality awareness, and readiness to work on-site.