Customer Service & Operations Credit Analyst B5

Overview

Customer Service & Operations Credit Analyst role at senior analyst level, specialising in Credit Operations and responding to customer and stakeholder queries within agreed timelines.

What you'll do

• Process, authorise and investigate all credit operations transactions to defined key performance indicators and service level agreements.
• Identify opportunities to enhance processes and enable a superior customer and business experience.
• Deliver post-follow-up credit analysis through standardised financial spreading, covenant monitoring and efficient portfolio support.
• Review documentation including loan applications, disclosures and credit evaluations.
• Collect and analyse the required information from customers and businesses.
• Review credit operations processes that could be automated or enhanced to improve the customer and business experience.
• Support post-follow-up credit analysis with robust covenant monitoring and disciplined portfolio support, maintaining strong KPI/SLA adherence.
• Enhance efficiency and scalability through high-volume delivery, effective stakeholder management with the Credit Stewardship Team, and automation-led continuous improvement.

What you'll need

• An MBA in Finance, ACCA, CMA, FRM, M Com, ICWA, or a relevant banking professional qualification such as JAIIB or CAIIB.
• A minimum of two years' experience in financial spreading, ratio analysis, or working with financial statements.
• An in-depth understanding of financial statements, accounting standards and ratio analysis.
• Customer service abilities along with customer and industry knowledge.
• An awareness of changes in trends, policies and regulations.
• An understanding of the industry and its customers.
• Experience of managing stakeholder relationships.
• The ability to understand and listen to customers, develop relationships and maintain an understanding of their needs.
• The ability to adapt to fast-paced environments.
• Effective organisation skills to deliver to deadlines.

Nice to have

• Back-office, RMPS or Spread Smart experience.

Details

• Location: Gurugram.
• Hours: 45 per week.
• Job posting closing date: 03/11/2026.