Customer Success Engineer/Devops

Overview

Customer Success Engineer/DevOps role focused on technical solutioning for enterprise customers. You consult on implementation paths, create reusable assets, and turn challenges into repeatable solutions.

What you'll do

• Unblock customers facing basic setup issues through complex architectural challenges.
• Identify recurring patterns and build solutions that prevent problems from recurring.
• Partner with Customer Success Managers to translate business objectives into production-ready technical implementations.
• Design pragmatic workarounds such as custom scripts or integrations when native functionality is insufficient.
• Build reusable collateral including technical guides, templates, scripts, and reference implementations.
• Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions.

What you'll need

• 6-8+ years in a technical customer-facing role.
• Experience building technical solutions/“built things”.
• Strong foundation in Computer Science or Engineering (degree or equivalent experience).
• Experience with JavaScript and related technologies such as Node.js or TypeScript (or equivalent with modern scripting languages).
• Deep understanding of APIs, developer workflows, and modern DevOps practices.
• Proven ability to scope ambiguous problems and deliver working solutions quickly.
• Comfort building technical collateral that scales (scripts, templates, automation tools).

Details

• Works with Postman hubs in San Francisco Bay Area, Boston, Austin, New York City, Tokyo, and London with in-office 5 days a week.
• For Bangalore-based roles, in-office is 3 days a week currently and will transition to five days per week by end of the year.