Customer Success Engineer, India

Overview

Customer Success Engineer partnering with customers across APJ to help them get measurable value from GitLab through hands-on technical guidance and proactive enablement.

What you'll do

• Provide on-demand technical consultancy and solution guidance via Zoom and written channels.
• Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
• Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning.
• Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives.
• Plan and lead customer workshops, demos, and enablement sessions.
• Maintain and grow specialty competency in GitLab capabilities and relevant DevSecOps tooling.

What you'll need

• Experience providing technical consultancy and solution guidance through video calls and written channels.
• Familiarity with DevSecOps workflows and practices including source code management, CI/CD, security, and Agile planning.
• Hands-on technical background in software development or systems engineering, or equivalent practical experience.
• Strong communication and collaboration skills to explain complex technical topics clearly.
• Ability to lead or support workshops, demos, and enablement sessions.
• Ability to manage multiple priorities in a remote, asynchronous environment while communicating status and next steps.

Details

• Must be based in India with full working rights in India.
• Work with customers over Zoom and email.
• Supports customers across APJ.
• Remote, asynchronous environment.