Overview
The Enterprise Customer Success Manager (Bilingual) is responsible for long-term customer success, value, and retention for a portfolio using MariaDB database solutions.
What you'll do
- Support customers across onboarding, adoption, expansion, retention, and advocacy stages.
- Guide new customers through onboarding and consult on MariaDB best practices.
- Set up an ongoing meeting cadence and conduct regular business reviews.
- Act as the primary escalation point of contact and coordinate with Technical Support.
- Partner with Sales Engineers and Professional Services on upgrades, migrations, deployments, and maintenance services.
- Measure and improve customer health, engagement, and value realization, aligning to Net Retention goals.
- Coordinate with Account Executives on portfolio upgrades, migrations, and growth.
What you'll need
- 2-4 years of experience in customer-facing roles within enterprise software.
- Fluency in English, including ability to speak and write.
- Customer success principles knowledge.
- Strong understanding of MariaDB features, architecture, and enterprise use cases.
- Ability to develop and maintain C-Level relationships.
- Ability to deliver custom ROI analysis for a customer portfolio.
- Ability to articulate new releases/features and complex business needs related to MariaDB.
Details
- Location: India (Remote).
- Travel: Up to 40% within region.
Read the full description and apply on the company’s own careers page.
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