Customer Success Manager

Overview

Own the post-sales relationship for a portfolio of Singular's largest, most complex enterprise customers, driving product adoption, renewals and growth.

What you'll do

• Gain a deep understanding of client business needs and create tangible, long-term goals.
• Develop and deliver a roadmap to success, driving product adoption and ongoing usage of Singular while promoting customer satisfaction and advocacy.
• Manage the customer relationship as trusted advisor to executive and senior leadership in Marketing, Engineering, Product, Business Analytics and Finance.
• Partner with the Sales team to advance account renewals and expansion.
• Lead the process of aligning marketing executives on their goals and plan and execute a roadmap to reach desired outcomes.
• Proactively identify account risks and develop save plans, coordinating activities internally and with customers to resolve them.
• Analyze your portfolio, identify risks and opportunities, and prioritize for impact.
• Communicate performance opportunities and technical overviews to coordinate solutions across marketing, product and support teams.
• Become an expert on the Singular platform and integrations, keeping up with industry trends in data and analytics.

What you'll need

• 5+ years of experience in Management Consulting or Customer Success.
• Experience working with complex technologies and several different stakeholders across different divisions.
• Strong leadership skills.
• Impressive executive presence and communication skills.
• Extremely data-driven, with the ability to understand data sets and leverage them to drive customer outcomes and adoption.
• A proven track record in a consulting role and a customer-facing environment, with the business acumen to assess client needs and drive outcomes.
• Expertise in leading meetings with strong presentation skills.
• Excellent collaborator able to engage across multiple teams to drive outcomes.

Nice to have

• Industry experience, including familiarity with mobile, data-driven marketing, and SaaS solutions for marketing.

Details

• US Remote.