Customer Success Manager

Overview

A remote Customer Success Manager role on Samsara's Mid-Market Customer Success team, managing a portfolio of 100-200 named accounts and helping customers adopt the Connected Operations platform to realize business value.

What you'll do

• Be on the front lines and ensure customers increase the safety, efficiency, and sustainability of their operations with the IoT platform.
• Manage a portfolio of ~100-200 named accounts, using AI tooling to Mid-Market your engagement, prioritize proactively, and drive efficiency and outcomes across your book of business.
• Demonstrate a willingness to understand and explain technical issues to a non-technical audience and engage the right cross-functional partners to drive resolution.
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing barriers to achieving business value.
• Conduct workshops with customers to understand their current operations and recommend workflow changes to maximize the value of their Samsara products.
• Deeply understand the Samsara platform's capabilities, including its technical and integration-related features, and explain them to businesses of all types.
• Help build the next chapter of Mid-Market CS by contributing to the playbooks, workflows, and AI-powered motions that define how the team Mid-Markets.
• Champion, role model, and embed Samsara's cultural principles as the company scales globally and across new offices.

What you'll need

• 2 - 4+ years of experience in a customer success, account management, sales, or strategic consulting role.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders, including executives, Sales, Product, Support, Engineering leadership, and day-to-day users of the software.
• Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Strong priority management and high emotional intelligence for a demanding position with high internal visibility.
• Bachelor's degree from a 4-year institution.

Nice to have

• Enterprise SaaS experience.
• Experience working on a Renewal + Growth Quota.
• Strong bias for action, ability to think big, and insistence on high standards.
• Experience serving and supporting large mid-market business solutions at Fortune 500 companies.
• Thrives in an unstructured, fast-paced, and change-heavy environment.
• AI First: experience using AI tooling to drive efficiency and outcomes.
• Technical proficiency: comfort with APIs and integrations.

Details

• Remote position open to candidates residing in the US, except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
• Annual OTE range: $72,887.50 to $98,000 USD, depending on city of residence.
• Offers are contingent on the ability to secure and maintain the legal right to work in the specified work location.