SMB Construction Success Manager

Overview

Work as a trusted advisor to small and medium-sized construction clients, guiding them through Fieldwire platform deployments, training, workflow consultation, and ongoing engagement to ensure satisfaction and account expansion.

What you'll do

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company's day-to-day workflows.
• Develop relationships with small and medium-sized customer accounts, doing proactive outreach to uncover pain points and opportunities to help them get more value out of Fieldwire.
• Conduct web-based training(s) and demonstrations to educate clients on Fieldwire.
• Identify customer issues and communicate feedback to the product team for product improvements.
• Troubleshoot as necessary to answer product questions and resolve technical issues.

What you'll need

• 1+ years of professional construction industry experience, preferably with a combination of field and office management roles.
• Excellent presentation and communication skills.
• Self-motivated and highly organized, with strong time management skills.
• Diplomacy and patience when working through customer issues.
• Comfortable communicating with anyone, from foremen to senior-level managers.
• A basic understanding of construction process from design to completion.
• A general understanding of how the different parties on a construction project interact and work together to drive a successful schedule and budget.
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs.
• Desire to learn in a dynamic startup environment.

Details

• Location: fully remote within the United States.