Customer Success Manager

Overview

Customer Success Manager role enabling SMBs and professional businesses in North America to pay and get paid globally with Payoneer's solutions, co-building growth strategy with larger customers.

What you'll do

• Oversee and manage current customer engagement and growth.
• Play an active role in building long-term relationships with top and mid-tier customers.
• Identify business opportunities, build the go-to-market plan, develop solutions that match customers' needs and successfully implement the roadmap.
• Maintain accurate and up-to-date customer data and engagement tracking in CRM systems.
• Be proactive to enhance the product portfolio for the region, working closely with Product and Marketing teams.
• Be analytical to better understand business performance and find the "diamonds".
• See the big picture, understand business key drivers and how they relate to each other to drive profitable growth.
• Be entrepreneurial to develop what is needed to bring opportunities onboard.
• Build business success stories and case studies.
• Drive events, below-the-line activities and represent Payoneer in industry forums to drive awareness.

What you'll need

• A Bachelor's degree, preferably in business.
• +3 years of account management, business development or other relevant experience.
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts.
• Strong written and verbal communication skills.
• Ability to present a business case to key stakeholders.
• Data oriented, with a high level of attention to detail and strong analytical and business reasoning skills.
• Record of accomplishment in meeting and exceeding business targets.
• Ability to make decisions in a changing environment, anticipate future needs and drive results.
• High level of organization, focus, and ability to work under pressure.
• Account management experience, outstanding analytical and communication skills; project management and sales skills are a must.

Details

• Location: Remote, US.
• Full-Time.