Overview
Customer Success Manager (DACH/EMEA) partnering with complex enterprise customers to help them adopt and expand Anthropic’s Claude offerings across EMEA.
What you'll do
- Build trusting, strategic relationships with key EMEA customer decision makers.
- Advise customers on the right Claude capabilities (API, Claude for Enterprise, Claude Code).
- Plan and drive usage growth by tracking consumption/seat adoption and realized value.
- Monitor usage patterns and address underutilization to maximize contracted commitments.
- Run lifecycle account and success plans, including Quarterly Business Reviews.
- Document and quantify customer outcomes, ROI, and impact metrics to support continued investment.
- Develop and execute change management strategies to improve end-user adoption.
What you'll need
- 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, etc.).
- Experience driving success across consumption-based and seat-based business models.
- Technical fluency to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
- Ability to explain and demonstrate technical products to various audiences.
- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
- Strong project management skills to manage multiple customer relationships.
- Passion for AI and interest in responsible development of advanced systems.
Details
- Location-based hybrid policy: in-office at least 25% of the time.
- Works across time zones with US-based headquarters.
- Visa sponsorship is available (not guaranteed for every role/candidate).
- Annual compensation range: €150,000–€190,000 EUR.
Read the full description and apply on the company’s own careers page.
