Customer Success Manager - India

Overview

Customer Success Manager (CSM) for ArmorCode’s SaaS platform in India, helping customers deploy, adopt, and expand by driving successful onboarding, renewals, and measurable value.

What you'll do

• Maintain post-sales relationships with stakeholders across customer organizations.
• Own deployment, adoption, expansion, and monitor progress against milestones and timelines.
• Educate and train stakeholders to use product features effectively.
• Design automated workflows in AppSec/vulnerability management and document manual workflows for automation opportunities.
• Manage renewals and drive adoption, usage, expansion, upsell, and cross-sell.
• Act as a bridge between customer and internal teams, manage bug reports/feature requests, and support SLA/CSAT.

What you'll need

• 5–8 years of experience in a Customer Success role within security SaaS companies.
• Strong knowledge in AppSec and vulnerability management.
• Knowledge of cybersecurity tools such as SAST, DAST, SCA, and cloud security tools.
• Good understanding of developer and DevOps ecosystems and practices.
• Strong verbal and written communication, organizational skills, and sales acumen.
• Willingness to travel up to 20% (domestically and occasionally internationally).

Details

• Location: India (Remote).