Company Logo

Customer Support Executive

Prolific HRKolkata, West Bengal, India
Onsite
Job TypeFullTime
CTC Icon₹14K - ₹21K /month
History IconPosted a month ago
Openings3 Openings
Experience0 - 3 Years

Skills Required

bengaliBPO Computer KnowledgeCustomer serviceEnglishHindi

About the Job

We are seeking a dedicated Customer Support Executive to join our dynamic team at DTDC Express Ltd. As a Customer Support Executive, you will be responsible for handling incoming customer calls related to courier shipments, providing accurate information, addressing complaints, and ensuring timely resolution of customer queries.

Roles & Responsibilities

  • Handle incoming customer calls related to courier shipments.
  • Provide accurate information regarding tracking, delivery status, and service-related queries.
  • Address customer complaints professionally and ensure timely resolution.
  • Coordinate with internal teams for delivery updates and issue escalation.
  • Maintain call logs and update customer records in the system.
  • Ensure high-quality customer service and meet company service standards.

Required Skills & Qualifications

  • Minimum qualification: Higher Secondary (10+2) or Graduate.
  • Good communication skills in English, Hindi, and Bengali.
  • Basic computer knowledge
  • Prior experience in customer service or BPO is preferred as mandatory.
  • Ability to handle customer queries with patience and professionalism.

About the Company

DTDC Express Ltd is a leading logistics and courier service provider in India. With a vast network and a commitment to excellence, DTDC has established itself as a trusted name in the industry. The company offers a wide range of services, including domestic and international courier delivery, freight forwarding, and supply chain solutions.

Perks
Paid Sick Leaves
Performance Bonus
Stay safe

Hiring on Abekus is free for applicants

We never charge a fee, and employers are prohibited from doing so. If a recruiter asks for payment, please report them right away.

Refer & Earn Rewards

Know someone who'd be a fit? Share this job and earn rewards when they're hired.

Refer & Earn