Customer Support Executive

About the Job

We are hiring a Customer Support Executive for a Full-time role with OnSite work arrangement. In this position, you will be the primary point of contact for customers, handling inbound queries and supporting issue resolution through clear communication and effective follow-ups. You’ll help maintain service quality by coordinating with internal teams, ensuring timely updates, and building strong customer relationships. If you enjoy speaking with people, solving problems quickly, and delivering a smooth customer experience, this role is a great fit.

Roles & Responsibilities

• Handle telecalling and customer conversations to understand concerns and provide accurate information.
• Manage customer requests and escalations while ensuring updates are communicated in a timely manner.
• Follow established processes and maintain documentation for all interactions.
• Work closely with other teams using Inter Process Communication to resolve issues efficiently.
• Maintain relationship management by building trust through consistent, courteous communication.
• Identify patterns in customer complaints and assist with process improvements.
• Meet daily/weekly targets related to customer handling, resolution, and follow-up outcomes.

Required Skills & Qualifications

• Proficiency in Spoken Hindi and the ability to speak fluently in Hindi or Telugu or Kannada or Malayalam (as applicable).
• Excellent Communication Skills with clarity, confidence, and proper tone.
• Experience/competency in BPO customer support or similar customer service operations.
• Strong customer handling ability, including empathy, patience, and problem-solving mindset.
• Good understanding of Inter Process Communication and coordinating with internal stakeholders.
• Proven relationship management skills to maintain positive customer experience.
• Ability to work on-site and manage assigned shifts with consistency.