Customer Support Specialist

Overview

Customer Support Specialist role at ElevenLabs, a fully remote contracting position supporting customers of its AI audio platforms.

What you'll do

• Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
• Apply technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions.
• Stay informed about developments and proactively and reactively contribute to documentation and help center articles.
• Serve as the liaison between customers and the company, giving users a voice within the company.
• Ensure user-generated content complies with platform guidelines, maintaining a respectful and secure environment.
• Contribute to the review and moderation of the voice library, upholding high-quality content that meets platform standards.

What you'll need

• 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company.
• Experience working in a start-up with international teams in a remote setting.
• Experience troubleshooting technical issues related to APIs or browser errors.
• A detail-oriented mindset with a focus on delivering high-quality work.
• Autonomous and execution-focused mindset.
• General interest in AI and technology.

Nice to have

• Already an ElevenLabs user.

Details

• Fully remote contracting role.
• Passion for audio AI and a desire to make content universally accessible.
• Highly motivated with a strong work ethic; works autonomously from day one.