German Customer Support Specialist

Overview

Provide German- and English-language customer support for HubSpot customers across phone, live chat, and web tickets. Troubleshoot product issues, guide customers through HubSpot tools, and deliver empathetic, comprehensive resolutions.

What you'll do

• Resolve customer issues across phone, live chat, and web tickets.
• Identify customer challenges and opportunities proactively.
• Guide customers through HubSpot tools and remove technical barriers.
• Use troubleshooting frameworks to test, replicate, and investigate technical queries.
• Diagnose software issues and minimise escalations and resolution time.
• Deliver tailored resolutions that support customers' business growth.
• Own complex and sensitive issues as a trusted advisor.

What you'll need

• At least 1 year of customer support or technical support experience.
• Fluency in English.
• Fluency in German.
• Strong technical troubleshooting skills.
• Ability to use product documentation to resolve customer issues.
• Customer-first mindset and comfort working in a dynamic, collaborative environment.

Details

• Remote within Ireland, with Dublin office and flex options.
• Full-time position.
• Annual cash compensation: €32,000–€44,000 EUR.