Online Clinical Support Specialist

Overview

Provide remote clinical and technical support for Ultrasound IT customers, resolving issues and supporting customer satisfaction during designated U.S. business hours.

What you'll do

• Provide clinical support by phone, Microsoft meetings, and email.
• Evaluate and prioritize incoming customer support requests.
• Troubleshoot complex clinical and technical problems.
• Drive first-call resolution for customer inquiries.
• Document customer communications, troubleshooting actions, and resolutions.
• Provide product-development input based on resolved issues.
• Maintain professional relationships with customers and coworkers.

What you'll need

• 5+ years of Ultrasound clinical or technical experience.
• Associate degree or equivalent.
• ARDMS certifications.
• Experience with GE Healthcare ViewPoint Ultrasound IT products.
• Clinical setting ViewPoint experience.
• Knowledge of clinical workflows and DICOM SR files.
• Strong troubleshooting, documentation, communication, and analytical skills.

Nice to have

• At least 3 years of clinical support experience troubleshooting hardware, networking, client/server operating systems, and peripherals.
• MCSE certification.
• Microsoft Terminal Server or Citrix experience.
• PACS, HIS, DICOM, hospital workflow, or Ultrasound Systems experience.

Details

• Remote role.
• U.S.-based candidates are eligible.
• Work hours are 10am–7pm CST; West Coast business-hour support is also stated.
• Annual pay range: $92,000–$138,000.