Data Execution & Operations - FTP

Overview

Lead day-to-day Data Execution & Operations for one or more assigned therapeutic areas at Takeda's Innovation Capability Center in Bengaluru, ensuring delivery stability, business continuity and timely execution.

What you'll do

• Lead day-to-day Data Execution & Operations activities for one or more assigned therapeutic areas, ensuring delivery stability, business continuity, and timely execution.
• Report to and partner closely with the Director of Data Execution & Operations to execute portfolio priorities, operational plans, enhancements, and continuous improvement initiatives.
• Act as the primary operational contact for assigned therapeutic areas and maintain a detailed understanding of their data sources, business rules, processing frequencies, dependencies, and service expectations.
• Provide hands-on oversight of data processing, production support, incident management, issue triage, release readiness, operational handoffs, and post-release validation.
• Maintain an integrated backlog and demand tracker with clear scope, ownership, priority, status, dependencies, target timelines, and escalation needs.
• Track and report SLAs, operational KPIs, delivery status, incidents, recurring issues, backlog health, demand, risks, and improvement actions.
• Provide the Director and leadership with a clear and transparent view of work in the pipeline, upcoming demand, operational health, capacity needs, and decisions required.
• Lead timely escalation of critical incidents, data delays, delivery risks, unresolved dependencies, and capacity constraints.
• Work directly with teams to investigate issues, perform root cause analysis, coordinate corrective actions, and confirm sustainable resolution.
• Identify and implement automation, monitoring, reconciliation, alerting, and workflow improvements that reduce manual effort and improve reliability.
• Bring forward practical ideas and reusable approaches that strengthen operational quality, efficiency, responsiveness, and stakeholder experience.
• Own operational delivery for one or more therapeutic areas and align execution with market, franchise, brand, and launch priorities.
• Coordinate the day-to-day work of ICC team members supporting the assigned therapeutic areas, providing direction, prioritization, coaching, and issue-resolution support.
• Ensure team responsibilities, coverage, handoffs, and escalation paths are clear and consistently followed.
• Build strong working relationships with business stakeholders and develop a practical understanding of therapeutic-area processes, critical data, and downstream impacts.
• Support team development by strengthening technical, domain, operational, and stakeholder-management capabilities.
• Promote a culture of ownership, responsiveness, transparency, collaboration, and proactive problem-solving.
• Apply the enterprise operating model within assigned therapeutic areas while accommodating market- and franchise-specific needs.
• Run regular operational reviews covering SLA performance, delivery commitments, incident trends, backlog, demand, risks, dependencies, and improvement progress.
• Ensure operating procedures, runbooks, support documentation, ownership matrices, and escalation protocols remain complete and current.
• Develop and maintain dashboards and reports that provide actionable visibility into performance, pipeline, recurring issues, capacity, and improvement actions.
• Use operational data, trend analysis, stakeholder feedback, and lessons learned to prioritize automation and process improvements.
• Ensure operational readiness for product launches, new data sources, platform changes, business-rule changes, and major releases.
• Partner with therapeutic-area business leaders, data teams, analytics, architecture, governance, source-system teams, platform teams, and operations stakeholders.
• Translate business needs and priorities into clear operational requirements, work plans, ownership, and service commitments.
• Communicate delivery status, issues, risks, dependencies, and trade-offs clearly to technical and non-technical stakeholders.
• Coordinate vendor and delivery-partner execution for assigned therapeutic areas, including staffing, quality, timelines, service performance, and corrective actions.
• Escalate material risks and decisions to the Director of Data Execution & Operations with clear context, impact, options, and recommended actions.
• Apply pharmaceutical commercial and oncology data knowledge to operational execution, validation, issue investigation, and continuous improvement.
• Support customer, patient, product, sales, claims, specialty pharmacy, market access, field activity, and syndicated data operations, as applicable to assigned therapeutic areas.
• Ensure sensitive and regulated data is handled with appropriate privacy, security, access, retention, lineage, quality, and audit controls.
• Understand therapeutic-area business rules, data frequencies, critical processes, reporting cycles, and service expectations.
• Coordinate operational readiness and stabilization activities for product launches and changing business priorities.

What you'll need

• 10+ years of progressive experience in data operations, data engineering, data delivery, production support, or related technology disciplines, including team or program leadership responsibility.
• Proven experience managing day-to-day operations and delivery for complex data programs, portfolios, markets, franchises, or therapeutic areas.
• Demonstrated ability to work hands-on with teams to investigate issues, coordinate execution, manage priorities, and drive work through resolution.
• Strong experience with SLAs, KPIs, incident management, backlog and demand management, operational reporting, escalation, and continuous improvement.
• Experience using automation, monitoring, reconciliation, alerting, and observability to improve operational performance and reduce manual effort.
• Working knowledge of modern data platforms, Databricks, cloud technologies, ETL/ELT processes, data pipelines, and production-support practices.
• Experience coordinating distributed teams, vendors, stakeholders, dependencies, capacity, and delivery risks.
• Strong pharmaceutical or life sciences domain knowledge, preferably across commercial or oncology data ecosystems.
• Ability to communicate complex operational issues clearly, influence stakeholders, make sound decisions, and drive accountability.
• Bachelor's degree in computer science, engineering, data science, information systems, business, or a related discipline, or equivalent practical experience.

Nice to have

• Master's degree in a relevant technical or business discipline.
• Experience working within an India Capability Center or similar global delivery organization.
• Experience with Azure, Databricks, data observability, workflow automation, and enterprise data platforms.
• Knowledge of pharmaceutical product launches, syndicated data, specialty pharmacy, patient services, sales, claims, and market access operations.
• Experience in global, matrixed, Agile, product-oriented, and SLA-driven environments.
• Experience developing operational dashboards, service-management reports, and demand or backlog views.

Details

• Location: IND - Bengaluru
• Employment type: Full time (Regular employee)
• Flexible work environment, including hybrid working