Delivery Manager

Overview

The Delivery Manager manages the implementation and activation of cloud networking services for GTT clients, coordinating internal and external resources, third-party vendors, and equipment deployment to meet client and internal timelines.

What you'll do

• Initiate communication with clients via emails, Ethervision, and conference calls.
• Review the circuit design and proposed vendor solution to ensure the service is accurate and on an optimal path.
• Create customized implementation trackers for internal workload management and weekly client updates.
• Manage client expectations by consolidating and providing meaningful updates to external and internal customers.
• Communicate and coordinate with the local onsite contact for access and installation.
• Tightly manage vendor installation to meet critical milestones and customer deadlines.
• Escalate and resolve vendor and internal issues quickly across all aspects of the installation process.
• Provide vendor updates and complete tasks for the Project Management team for projects.
• Coordinate and participate in activations with vendors, customers and internal teams.
• Ensure the procurement and tracking of GTT equipment shipment and tech installation to meet customer implementation timelines.
• Determine the estimated completion of services used for revenue forecasting.
• Upload documentation and maintain data in GTT's internal system, CMD, for accurate and timely handover to internal teams, customers and vendors.

What you'll need

• High school diploma or general education degree (GED) required.
• 1-3 years telecommunications experience required.
• Strong verbal and written communication skills in English.
• Proficient in the use of MS Word, Excel, PowerPoint.
• Ability to stay calm in high pressure situations.
• Proactive in nature, works to identify ways to continually improve efficiency and results.
• Ability to multi-task and adapt in a fast-paced setting.
• Anticipates and analyses problems clearly and determines appropriate solution or alternatives.

Nice to have

• Bachelor's Degree preferred.

Details

• Location: Pune, India.
• Will need to support U.S. working hours with U.S. holidays.
• Standard working week (Monday to Friday) for full-time employees is 40 hours per week, for example 8 working hours per day excluding 1 hour for lunch.