About the Job

We are seeking a talented Desktop Support Engineer to join our dynamic team. In this role, you will be responsible for providing comprehensive technical support and troubleshooting to our end-users, ensuring the smooth operation of their desktop computers and software applications.

Roles & Responsibilities

• Provide technical support and troubleshooting for desktop computers, laptops, and related hardware and software
• Assist users with the installation, configuration, and maintenance of Windows desktop applications
• Diagnose and resolve hardware and software issues in a timely and efficient manner
• Perform routine maintenance tasks, such as software updates, virus scans, and system backups
• Collaborate with the IT team to identify and implement solutions to improve the overall user experience
• Maintain detailed documentation and records of support activities

Required Skills & Qualifications

• Proficient in technical support and troubleshooting for desktop computers and related hardware
• Solid understanding of computer hardware components and their functionality
• Expertise in the installation, configuration, and troubleshooting of Windows desktop applications
• Excellent problem-solving and analytical skills to identify and resolve technical issues
• Strong communication and customer service skills to effectively interact with end-users
• Ability to work independently and as part of a team