Digital Support Engineer

Overview

The Digital Support Engineer supports IT infrastructure, deployment, integration, and remote support for digital solutions in the Materials and Structural Analysis Division. The role works with customers, sales, local support, implementation, development, and operations teams.

What you'll do

• Design solution integrations with local customer infrastructure during pre-installation.
• Set up systems for remote diagnostics and health monitoring.
• Perform automated deployments using configuration management technology.
• Provide installation support within agreed service-level agreements.
• Troubleshoot system, software, and infrastructure problems affecting reliability and performance.
• Support first deployments, installations, and upgrades of new systems and modules.

What you'll need

• Bachelor's degree in IT, Computer Science, or a technical/software-related field.
• 3–5 years of relevant experience.
• Experience in IT application management.
• Experience with data storage, remote software installation, support, and troubleshooting.
• Hands-on experience with firewalls, content filters, routing/switching, and VLANs.
• Experience with VMware/KVM virtualization infrastructure.
• Proficient written and spoken English.

Nice to have

• Knowledge or experience with monitoring tools, Linux, automation and scripting, Kubernetes, Ansible, and Docker.

Details

• Remote position for candidates residing in or within commuting distance of the San Francisco Bay Area, California.
• Open to travel up to 25% of the time, mainly regionally.
• Standard Monday–Friday work schedule.
• Hourly pay range: $43.70–$65.56.