Overview
Director of Customer Success for AlphaSense’s Financial Services business, owning APAC strategy and execution for the Customer Success team.
What you'll do
- Lead Account Managers and Customer Success Managers to achieve and surpass renewal targets and find growth opportunities.
- Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue.
- Analyze customer usage data to identify trends and execute plans to drive usage and adoption.
- Build and institutionalize scalable playbooks, frameworks, and data-driven practices across the CS function.
- Manage revenue growth and forecasting, talent development, and customer narrative using data.
- Coach and mentor the team, track team performance visibility, and recruit talent for the team.
- Partner with Sales and align with Product, Enablement, and Marketing on roadmap feedback and customer-facing initiatives.
What you'll need
- 10+ years of experience in sales, account management, or client success.
- At least 5 years in people management.
- Extensive experience serving Financial Services clients.
- Deep understanding of the Investment Management industry and different investment personas (IB/PE/HF/AM).
- Experience managing a team with a high velocity of renewals.
- Strong aptitude for learning in a technical SaaS environment.
- Willingness to travel as needed.
Details
- Own the strategy and execution of the APAC Customer Success team.
- Lead a senior leadership role within the Financial Services business.
Read the full description and apply on the company’s own careers page.
