Director, Enterprise Applications Operations

Overview

Leads the operational strategy for PVH's enterprise application landscape, including SAP and non-SAP platforms, to deliver resilient, secure, scalable and business-aligned operations. Acts as the operational focal point for the APAC application portfolio.

What you'll do

• Execute the enterprise applications operations strategy aligned with business priorities.
• Own operational health, resilience and availability across business-critical enterprise applications.
• Establish standardized operating models, governance frameworks, KPIs and service review cadence.
• Drive operational excellence initiatives that improve service quality, customer experience and operational maturity.
• Champion AI, AIOps, automation and predictive operations capabilities to reduce manual effort and improve service reliability.
• Partner with Architecture, Infrastructure, Basis, Security and Engineering teams to ensure end-to-end platform stability.
• Provide oversight for managed service providers through governance, commercial oversight and performance management.
• Lead Problem Management and drive permanent elimination of recurring operational issues.
• Govern project-to-run transition, operational readiness, hypercare and release management.
• Develop and execute operational readiness plans for peak business events including Double 11, Cyber Week and other critical retail periods.
• Provide executive reporting, operational dashboards and actionable insights to senior leadership.
• Build a culture of accountability, innovation, collaboration and continuous improvement.
• Develop talent, strengthen leadership capability and foster high-performing global teams.

What you'll need

• 15+ years of progressive experience in Enterprise Technology, IT Operations or Enterprise Application Services.
• Extensive leadership experience managing complex application landscapes.
• Strong functional understanding of enterprise ERP platforms including SAP S/4HANA and SAP FMS, and collaboration with Basis, Integration and Infrastructure teams.
• Demonstrated success leading strategic managed service providers and global operational governance.
• Experience driving operational transformation, service excellence and executive stakeholder management.
• Experience supporting business-critical operations and high-demand retail peak events.

Details

• Location: Office, India.