Director, Legal, Commercial & Procurement Lead

Overview

Zenoti is hiring a Senior Counsel / Director, Legal in India to own commercial, procurement and product legal work for a global SaaS and fintech platform serving the salon, spa, wellness and fitness industries. The role reports to the General Counsel.

What you'll do

• Collaborate with the sales team to develop efficient processes that accelerate deal closures while maintaining rigorous legal standards.
• Negotiate vendor contracts and ensure that Zenoti and its customers are protected.
• Negotiate customer and partnership deals in collaboration with the global sales organization.
• Oversee the management and maintenance of all company legal templates, including Order Forms, MSA, Privacy Policy, Partner Agreements, DPA and BAA.
• Stay up to date on changes in laws and regulations impacting the business and communicate to appropriate parties any changes to controls, policies and procedures.
• Evaluate risk factors impacting business decisions and anticipate unique legal issues that could impact Zenoti.
• Communicate and negotiate with external parties, creating relationships based on trust.
• Address other ad-hoc or specialized legal issues.
• Serve as the legal partner to Product and Engineering from concept through launch, embedding with product teams in roadmap planning, PRD and design reviews, and launch readiness.
• Spot legal issues early and turn them into clear product requirements, not just legal opinions.
• Advise on payments and fintech features, including payment processing and facilitation models, card network and acquirer rules, prepaid and stored-value programs, and relationships with sponsor banks and payment partners.
• Assess licensing, money transmission, BSA/AML, sanctions, PCI DSS, NACHA, UDAAP and consumer disclosure requirements, working closely with the Chief Compliance Officer and compliance team.
• Counsel on consumer-facing SaaS features, including online booking, memberships and recurring billing (auto-renewal and negative-option laws), gift cards and loyalty, reviews, and SMS and email marketing (TCPA, CAN-SPAM, CASL, carrier messaging rules).
• Advise on AI and machine learning features, including data use and model training rights, output ownership, transparency and human-oversight requirements, and emerging AI regulation (for example the EU AI Act and U.S. state laws).
• Draft and maintain product-specific legal documents: product terms, in-product disclosures and consents, acceptable use and API terms, and partner, marketplace and integration agreements.
• Review platform and third-party terms, including app store rules, age-verification or parental-consent laws, open-source license compliance, and AI and other vendor terms embedded in the product.
• Review product marketing and advertising claims, including comparative claims and claims about security, compliance and AI capabilities.
• Support product security and privacy incident response, and customer security and compliance questionnaires, together with InfoSec.
• Build scalable, self-service tools (playbooks, checklists, templates and intake workflows) so a small team can handle a high volume of product requests.
• Track new and changing laws that affect product design, and translate them into practical guidance for Product, Engineering and Sales.

What you'll need

• LLB and LLM degrees from an accredited school.
• 5+ years of experience negotiating SaaS agreements.
• 5+ years of product counseling experience at a SaaS or technology company, advising product and engineering teams in an agile environment.
• Direct experience with a variety of legal matters, including complex commercial agreements, healthcare, payment processing, privacy documents (e.g., BAA, DPA), information security and compliance.
• Strong negotiating skills with both legal and commercial matters.
• Strong track record of building and maintaining cross-functional relationships, with adaptable communication styles that strike the right balance between business risk-taking and safeguarding organizational interests.
• Willingness to support colleagues across a range of time zones.
• Working knowledge of fintech and payments law, such as card network rules, PCI DSS, money transmission and licensing, BSA/AML and sanctions, UDAAP and consumer disclosure rules.
• Working knowledge of privacy and data-protection laws that apply to SaaS products (GDPR, CCPA/CPRA, India's DPDP Act, HIPAA) and of emerging AI regulation.
• Working knowledge of consumer-protection and marketing laws that affect product features, including auto-renewal, TCPA and CAN-SPAM.
• Experience drafting product terms, in-product disclosures and consents, and API or partner terms.
• Ability to turn legal and regulatory requirements into practical product guidance, and to give clear, risk-based advice to non-lawyers at speed.
• Willingness to roll up sleeves and take on tasks both big and small.
• A collaborative approach with a low ego in a fast-paced, team-oriented environment.
• Strong sense of ownership, desire to make a cross-functional impact, eagerness to learn, and customer orientation.

Nice to have

• Direct experience with a payments, embedded finance or prepaid product is strongly preferred.
• In-house experience at a fintech, embedded payments or vertical SaaS company, including work with payment processors, sponsor banks or card programs.
• Experience counseling on AI-enabled product features.
• Healthcare IT or HIPAA experience.
• Privacy or technology-law certification, such as CIPP/E, CIPP/US, CIPM or AIGP.
• Experience supporting U.S.-based product and sales teams from India.

Details

• Location: Hyderabad, Telangana, India.
• Reports to the General Counsel.
• Role involves supporting colleagues across a range of time zones.