Director Product Management

Overview

Lead the product portfolio for Target Enterprise Services in India as the site leader for product, setting strategic vision, driving business outcomes, and accelerating Service Centre product capabilities and AI adoption.

What you'll do

• Set the overall strategic vision for your product portfolio and lead the team in delivering measurable business outcomes.
• Establish short- and long-term product goals, define quarterly Objectives and Key Results, prioritise investments, and manage product budgets and financials.
• Drive day-to-day product excellence and velocity of cross-functional teams.
• Ensure strong alignment between global product strategy and local execution, with faster decision making.
• Elevate product thinking, maturity, innovation, and data-driven decision-making leveraging a digital-first mindset.
• Serve as the site leader for the product team, functionally reporting to the US product leader.
• Transform servicing data into actionable enterprise insights, accelerate digital adoption, and reduce friction across customer journeys.
• Create scalable, reusable platforms that strengthen loyalty, improve productivity, and unlock enterprise value.
• Build, coach, and mentor a team of Product Managers, fostering progress, transparency, accountability, and efficiency.
• Provide insightful, motivating, and constructive feedback to elevate team performance.
• Partner with senior leaders and peers across pyramids to resolve execution-related barriers.
• Lead product discovery with key stakeholders, validating hypotheses and concepts with customers before committing engineering capacity.
• Guide complex work across multiple pyramids and interrelated specialities.
• Use data and analytics to assess market context, evaluate product health and effectiveness, understand P&L impact, and provide clear recommendations to stakeholders.
• Develop a strong understanding of servicing platforms and systems, including data flows, transaction sequences, relevant technologies, and design principles.

What you'll need

• Four-year degree or equivalent experience.
• 10+ years of product management experience, including experience leading product teams, preferably within retail, consumer, or servicing environments.
• Demonstrated experience leading product-driven business transformation.
• Experience managing product portfolios, investment priorities, budgets, financials, and business outcomes.
• Strong understanding of technology, data, analytics, and digital product development.
• Proven ability to influence senior leaders and align stakeholders across complex, cross-functional organisations.
• Expertise in establishing product vision, outcome-based roadmaps, OKRs, and success measures.
• Demonstrated ability to build, coach, and lead high-performing product teams.
• Expertise in agile product-development practices, including iterative development, discovery, experimentation, and backlog management.

Details

• Location: Bangalore, India.
• Functionally reports to the US product leader.
• Job duties may change at any time due to business needs.