End User Support Analyst, Senior Associate(service desk agent)

Overview

Entry-level technical support role for Vanguard India in Hyderabad, providing end-user support, basic troubleshooting, and issue tracking for Vanguard crew members.

What you'll do

• Provide entry level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
• Resolve basic technical troubleshooting issues to ensure end user productivity.
• Maintain an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.
• Elevate more complex issues to the appropriate next level support.
• Learn and comply with Information Technology and Information Security policies and procedures.
• Participate in special projects and perform other duties as assigned.

What you'll need

• Minimum 2 years of experience in IT support, with at least 1 year in direct technical troubleshooting and end-user support.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent combination of education and experience.
• Windows, MacOS, Virtual Desktop and Remote connectivity experience.

Nice to have

• Experience with ServiceNow and Genesys Contact Center Solutions.
• Ideally candidates with Windows, MacOS, Virtual Desktop and Remote connectivity experience.

Details

• Location: Hyderabad, Telangana at Vanguard India.
• Only qualified external applicants will be considered.
• Hybrid working model for most employees.