Engagement Manager - US

Overview

Own customer outcomes and successful deployment of the UptimeAI industrial AI platform across enterprise accounts, acting as a trusted advisor to customer executives and technical teams.

What you'll do

• Own customer success, adoption, and value realization across enterprise accounts.
• Partner with engineering, operations, and reliability teams to deploy and scale UptimeAI solutions.
• Act as a trusted advisor to customer executives and technical teams.
• Help customers achieve operational outcomes such as reduced downtime, lower maintenance costs, improved asset reliability, and increased operational efficiency.
• Lead deployment programs for industrial AI solutions.
• Facilitate technical workshops and solution architecture discussions.
• Translate AI insights into actionable operational improvements.
• Partner with Sales and Solutions teams to support strategic customer opportunities.
• Identify new use cases and expansion opportunities based on realized value.
• Collaborate closely with Product, Engineering, and Delivery teams.
• Represent the voice of the customer internally.
• Help shape product roadmap based on field insights.

What you'll need

• 10+ years of experience in customer engagement, digital transformation, or enterprise SaaS deployments.
• Experience working with industrial customers in sectors such as oil & gas, manufacturing, chemicals, power, or heavy industry.
• Experience deploying industrial analytics, APM, predictive maintenance, or AI solutions.
• Strong program or project management skills managing complex enterprise deployments.
• Ability to engage technical, operational, and executive stakeholders.
• Experience working with cross-functional teams including engineering, product, and data science.

Nice to have

• Background in reliability engineering, operations, or industrial digital transformation.
• Experience with APM platforms, industrial IoT, or predictive maintenance solutions.
• Certifications such as CMRP, Six Sigma, or reliability frameworks.

Details

• Location: Remote (US).
• Reports to: VP, Customer Success.
• Competitive compensation and equity.