Salesforce Engagement Manager

Overview

Engagement Manager at NeuraFlash, Part of Accenture, owning customer relationships and delivery across the NeuraFlash portfolio of Salesforce and AI solutions, including Agentforce.

What you'll do

• Develop, own and manage customer relationships from a delivery perspective, ensuring seamless execution for clients.
• Provide hands-on oversight of project teams, providing direction, guidance and oversight, including serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint.
• Act as a thought leader for customers, helping them drive outcomes while continuously identifying areas of further transformation.
• Participate in customer sales cycles, developing rapport with prospects, understanding scope, estimates and staffing needs.
• Collaborate with the Sales organization to build account growth and expansion plans.
• Smoothly transition customers from the sales process to project delivery, including SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding.
• In collaboration with the operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks.
• Actively drive and participate in internal initiatives such as innovation in solution delivery capabilities, enterprise delivery methodology, and reusable assets.
• Contribute to NeuraFlash at a leadership level, be an advocate of the brand, and help grow and scale the company.

What you'll need

• 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives.
• 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment.
• 5+ years of experience architecting, selling, and delivering Salesforce solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds.
• Deep expertise in Contact Center or Salesforce solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems.
• Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders.
• Hands-on experience designing end-to-end architectures across multiple phases of delivery, including requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness.
• Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences.
• Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources.
• Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations.
• Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings.

Nice to have

• Passion for delivering software solutions and building Salesforce solutions with state-of-the-art technology.
• Outstanding verbal and written communication skills to audiences of all levels, including client-facing skills.
• Eager to embrace challenging situations and enjoys solving complex problems.
• Proven ability to work cross-functionally.
• Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies.
• Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions.
• Translate complex AI capabilities into clear, value-aligned recommendations that support each customer's business objectives, operational strategy, and digital-transformation roadmap.
• Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers.
• Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices for agentic systems.

Details

• Location: Remote, United States.
• Travel of up to 25% for customer projects and company events.
• Flexible working arrangements; work is judged by output rather than hours.