Engineer II, Systems Reliability Engineering

Overview

Engineer II, Systems Reliability Engineering role supporting Distribution & Logistics systems, focused on investigating and resolving complex production issues and improving platform stability.

What you'll do

• Own the investigation and resolution of complex and recurring application, integration, data, and reporting issues across Distribution & Logistics systems.
• Analyze logs, transactions, APIs, middleware events, and data sets to identify root causes and implement sustainable corrective actions.
• Improve monitoring, alerts, dashboards, runbooks, and support documentation to reduce operational noise and incident recurrence.
• Partner with engineering teams, vendors, warehouse operations, transportation operations, and third-party logistics providers to maintain platform stability and support business continuity.
• Support release readiness, deployment validation, change reviews, and post-implementation monitoring.
• Leverage approved AI tools to improve troubleshooting and operational efficiency.

What you'll need

• 4+ years of experience in application support, production support, reliability engineering, system administration, or enterprise logistics technology support.
• Experience troubleshooting applications, integrations, databases, and operational processes in a production environment.
• Strong SQL and data analysis skills used for production investigations, root cause analysis, data validation, and issue resolution.
• Experience with Manhattan WMS, Manhattan Active WMS, Manhattan TMS, Centiro TMS, Manhattan LMS, UKG WFM, MuleSoft, Talend, SAP AFS, SAP S/4HANA, ServiceNow, Microsoft Power BI, Tableau, Manhattan SCI, SQL Server, Oracle, Snowflake, or comparable enterprise platforms.
• Experience with application observability, log analysis, API management, Linux fundamentals, cloud platforms such as Microsoft Azure, warehouse automation, WCS integrations, and high-volume distribution center operations.
• Hands-on experience working within incident, problem, change, and release management processes.
• Experience supporting warehouse, transportation, supply chain, or enterprise platforms, with the ability to independently resolve recurring issues and recommend operational improvements.

Details

• Location: Bengaluru, India (GCC Office, ITC Green Center).
• Employment type: Full time.